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Boost patient safety, satisfaction with improved communication during projects
Communication can be one of the hardest skills for anyone to master. Yet in healthcare, miscommunication can pose grave challenges to patient safety and care quality. A 2016 malpractice study conducted by CRICO Strategies, a division of the Risk Management Foundation of the Harvard Medical Institutions, Inc., linked communication failures to 1,744 patient deaths in five years nationwide and $1.7 billion in malpractice costs.
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