You have requested access to member only content.
A patient complaint investigation is likely—what are your first steps?
If you have reason to believe your hospital may be subject to a complaint investigation by your accrediting organization (AO) or CMS, the best strategy is to be prepared with documentation, including evidence of how the patient safety problem was handled and what, if any, corrective measures were taken, say compliance consultants and other experts.
This is an excerpt from members-only content. Please log in or become a member to access the full content.
Please Log In
Unable to log in?
Click here to reset your password or unlock your account.
Forgot your username?
Contact customer care at customerservice@hcpro.com or call 800-650-6787, between 8 AM - 5 PM CT
Not a member? Let's fix that!
A membership to Accreditation and Quality Compliance Center provides accreditation and safety professionals with a collection of continuously updated tools, best-practice strategies, and compliance tips developed by industry experts. With two membership options, you can customize your access level depending on your education and training needs.
Register to access the free content available on the site or become a member today. Click here for more information.
For questions and support, please call customer service: 800-650-6787.