Staff Challenge Question: Patient Rights

True or false: It is important to ensure that we provide information to our patients in a manner in which they can understand. This may include the use of translation or interpretive services, as well as ensuring that the information is in a format at a grade level and in a language understandable to the patient.

1. True

 

2. False  

Training Tips: The AHAP Staff Challenge is the perfect way to regularly train your staff. If the challenge is a question, forward the e-mail to your staff. Once they answer the question, they will receive immediate feedback on their answers.

If your staff doesn't have e-mail access, use this question in different, creative ways. You can use the question and answer in:

• Posters
• Intranets
• Tent cards placed on tables in staff lounges and cafeterias
• Handouts or quizzes distributed at team meetings
• Reference binder available in staff areas
• Paycheck stuffers
• Newsletters