“One thing behavioral healthcare can do is get rid of unnecessary rules—rules that have been developed for staff convenience or organizational reasons like cost, rather than for patient comfort and care,” says Kevin Ann Huckshorn, PhD, MSN, RN, ICADC, a licensed mental health...
On August 10, the CDC released its latest provisional suicide estimates for 2022, showing suicide deaths on the rise. There were approximately 49,499 suicide deaths in 2022, or 1,316 more than in 2021. For perspective, the...
While the term might invoke images of restaurants, hotels, and store clerks rather than healthcare, customer service is about working with stressed, unhappy, or potentially violent customers/patients to solve their problems and de-escalate situations.
The following is part two of our interview with Maya Bizri, MD, MPH, a psychiatrist and consultation-liaison psychiatrist looking for solutions to provide support for healthcare providers working in low-resource settings or in global disaster settings. She’s worked in conflict...
Moral injury is taking a mental and emotional toll on healthcare providers everywhere, from those treating refugees from the wars in Ukraine and Sudan to those at home writing prescriptions they know their patients can’t afford.
For the good of providers and patients, behavioral healthcare facilities need to prioritize good customer service, says Kevin Ann Huckshorn, PhD, MSN, RN, ICADC, a licensed and certified mental health nurse and substance abuse clinician with more than three decades of experience...
Like all tools, social media can be beneficial or harmful depending on how it’s used. And like all tools, when tools are used by the young, inexperienced, and unsupervised, they can cut themselves on some sharp edges. This is the crux of the American Psychological Association’s (APA) health...
