Healthcare has come a long way in identifying safety issues-even the possibility of safety issues-but as many quality directors and frontline staff know, identifying is not solving.
The Joint Commission has proposed a new National Patient Safety Goal (NPSG) for 2014 related to the management of alarms. Field review ended February 26.
In 2011, the 311-bed Lucile Packard Children's Hospital in Palo Alto, Calif., was beginning to use its Packard Quality Management System as a methodology for improvement, empowering employees to identify and solve routine work problems, and design and implement better...
Briefings on Accreditation & Quality - Volume 24, Issue 4
Discharge planning and follow-up phone calls are never easy. It's a perennial challenge for healthcare organizations as each tries to find its own pattern or process to maximize the benefits of the calls while minimizing the stress on patients and staff.
