You have requested access to member only content.

Q&A: What’s different about working with LEP and ESL patients?

Language shouldn’t be a barrier to good healthcare. Hospitals, clinics, and healthcare providers are required to offer interpretation services to anyone who walks in their door, be they English as a second language (ESL) patients, Limited English Proficency (LEP) patients, or are hearing or vision impaired. Not accommodating these patients will not only put you on CMS’ bad side, but also open you up to expensive lawsuits.

So what’s really the difference between treating a ESL or LEP patient? We asked Vikki Choate, MSN, RN, NEA-BC, CPHQ, a healthcare consultant and international speaker with Huron Consulting Group, to go over the basics of working with these patients to achieve the best outcomes.

This Q&A has been lightly edited for clarity.

This is an excerpt from members-only content. Please log in or become a member to access the full content.

Not a member? Let's fix that!

A membership to Accreditation and Quality Compliance Center provides accreditation and safety professionals with a collection of continuously updated tools, best-practice strategies, and compliance tips developed by industry experts. With two membership options, you can customize your access level depending on your education and training needs.

Register to access the free content available on the site or become a member today. Click here for more information.

For questions and support, please call customer service: 1-800-650-6787.