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High turnover and low reliability: A self-destructive cycle

As the COVID-19 pandemic rolls into its third year, many healthcare workers have had enough. Long hours, crushing workloads, and cultural tensions about vaccines and the virus have accelerated the number of people leaving the healthcare field. While this is damaging enough in the short term, experts warn that the trend could lead to even more disastrous results in the future if it isn’t reversed, says Ken Rohde, senior consultant for patient safety and process improvement at The Greeley Company.

Rohde, an expert on high reliability in healthcare, says that managing employee retention is critical to the overall operation of your facility.

When leadership doesn’t address high turnover, he says it leads to lower reliability, which leads to more patient harm. We spoke with Rohde about addressing this problem

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