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Excerpt: Soaring to Success - The Path to Developing High-Reliability Clinical Teams

CRM has two main parts. The first deals with teamwork and communication and covers the interpersonal and social aspects of the working environment. The second deals with human factors and situational awareness and entails understanding physical and cognitive limitations while outlining strategies to manage elements in the operational environ- ment, such as fatigue, high task load, distractions, and automation. Although there are many topics that descend from these two broad categories, for me it is a straightforward way to organize the basics of CRM.

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