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Making better outcomes: How team-based care fits into high reliability

“Often the work drives us together, but again, then it gets to that difference between ‘we connect when we have to because the work demands it’ versus ‘we’re intentional in the team construct and we maintain that because we know the value it brings to being more reliable and delivering on higher-quality outcomes,’ ” says Jeff Salvon-Harman, MD, CPE, CPPS, vice president at the Institute for Healthcare Improvement.

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