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Case study: Breaking the rules and KitKats at Queen’s University

In 2022, the Queen’s University in Kingston, Ontario embarked on a journey to prune away the rules that hindered care and comfort in their Department of Emergency Medicine. The project was lead by Louise Rang, MD, FRCPC, RDMS, who attributed their success to a fantastic team and a budget line item for $48 (Canadian) of mini KitKat bars.

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