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What CNOs should know about Millennial and Gen Z nurses

“What matters to you?” This is a question the Institute for Healthcare Improvement encourages clinicians to ask patients to help create customized plans of care. Healthcare leaders can also ask this question of their staff members to improve the work environment and cultivate joy at work.

In this same vein, leaders at Nashville-based HCA Healthcare, with 94,000-plus registered nurses, were curious about what matters to millennial and Gen Z nurses as those two groups have started to make up a larger portion of the nursing workforce.

“We’ve seen a big shift in our demographics now for about the last four years. We went from the millennials and the Gen Z being the minority in our employee population, particularly our nursing group, to now they’re the majority,” says Jane Englebright, PhD, RN CENP, FAAN, senior vice president and chief nurse executive at HCA Healthcare. “It was a pretty rapid swing for us, so we wanted to make sure we weren’t missing anything and that we were meeting the needs of this changing workforce.”

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