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Arizona Surge Line works to even out patient surge, increase quality care

Consider joining forces with local or even statewide hospitals to find beds for patients during an emergency surge. The plan could improve patient care while saving precious resources like money, manpower, and staff energy when setting up alternate care sites.

Hospitals banded together with state public health officials in Arizona to create the Arizona Surge Line (ASL), a centralized call center manned 24/7 to quickly find the appropriate level of care and bed space for COVID-19 patients across the state, while also managing patient surges to prevent overwhelming any single facility.

The project began after Lisa Villarroel, MD, MPH, medical director of public health preparedness at the Arizona Department of Health Services (ADHS), read reports from hospitals worldwide about being overrun with patients and running out of critical beds and medical supplies early on in the pandemic.

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