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How to be a high reliability organization during a crisis

How important is maintaining high reliability organization (HRO) principles and values during a crisis like the COVID-19 pandemic? Can a clinic or hospital reasonably become an HRO when dealing with a global emergency? And with the end of the pandemic on the horizon, will healthcare organizations take another shot at being an HRO or not?

During the coronavirus pandemic, most hospitals, clinics, and healthcare facilities have been caught up in the day-to-day challenges of responding to the global crisis. While there are signs that the pandemic may finally be wrapping up, patient safety and emergency preparedness professionals know that other problems will emerge, such as new pandemics, natural disasters, civil unrest, or terrorism.

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