When accreditation organization (AO) surveyors show up for survey, people automatically become nervous. The reaction is natural. Yes, the surveyors are there to find issues where you do not comply with the standards, but isn’t that a good thing?
Make sure your facility’s weekly and monthly environmental walkthrough checklist includes looking for anything resting on fire sprinkler pipes, and don’t forget to check the “back of the house.”
ECRI, a long-standing patient safety organization in Pennsylvania, has listed verbal and physical violence against healthcare staff as its second-most important patient safety concern for 2023.
