For the good of providers and patients, behavioral healthcare facilities need to prioritize good customer service, says Kevin Ann Huckshorn, PhD, MSN, RN, ICADC, a licensed and certified mental health nurse and substance abuse clinician with more than three decades of experience...
Jeff Salvon-Harman, MD, CPE, CPPS, vice president at the Institute for Healthcare Improvement, spoke with PSMJ about how to create a team-based care model that works best for your hospital, clinic, or laboratory.
“Often the work drives us together, but again, then it gets to that difference between ‘we connect when we have to because the work demands it’ versus ‘we’re intentional in the team construct and we maintain that because we know the value it brings to being more reliable and delivering on higher...
“Folks ended up installing additional dispensers wherever they felt the need—some of which made sense, some of which, not so much—and had as much on hand as they could get ahold of. Lots of folks ended up obtaining hand sanitizer from local distillers who weren’t making hooch for internal...
Like all tools, social media can be beneficial or harmful depending on how it’s used. And like all tools, when tools are used by the young, inexperienced, and unsupervised, they can cut themselves on some sharp edges. This is the crux of the American Psychological Association’s (APA) health...
When the Leapfrog Safety Group published its annual list of Hospital Safety Grades, they announced they’d found a significant increase in healthcare-associated infections (HAI) during the COVID-19 pandemic. As the pandemic has been officially ended, it’s a good time for healthcare organizations...
The report makes the case with hard science and research that loneliness not only impacts a patient’s mental health, but their physical health as well, including:
The United States Court of Appeals for the Sixth Circuit (the “Court”) affirmed a district court’s dismissal of a physician’s claim of age discrimination against the health system in which he was employed. The Court found that the physician was unable to show that the health system’s complaints...
Creating and sustaining a culture of safety has been a challenge for many healthcare organizations, but the objective value in having one can’t be overstated. Organizations like the Institute for Healthcare...
