The following is an excerpt from Occurrence Reporting: Building a Robust Problem Identification and Resolution Process, by Kenneth R. Rohde, senior consultant for The Greeley Company, a division of HCPro, Inc., in Danvers, MA. Visit...
A look at the patient safety literature as well as recent popular media leaves no doubt that what is currently coined "disruptive provider behavior" is detrimental to the delivery of safe patient care. There have been numerous case studies, culture surveys, articles, and even peer-reviewed...
The National Quality Forum (NQF) released a list of approved serious reportable events (SRE) in June. The list includes 25 updated events and four new events.
Missed diagnoses in the ED are often considered to be unfortunate errors on the physician's part-the symptoms just weren't obvious or clear enough and the underlying cause was simply missed. However, a new review of malpractice data from EDs suggests that poor communication...
A culture of safety can be an elusive concept, making it difficult to create and even harder to sustain. That's why one region of VHA, Inc., is helping to lead its hospitals toward that goal one step at a time.
According to Joint Commission standards and federal law, patients have the right to effective communication, including access to interpretation and translation services. It's easy to understand why. Effective communication with a patient is a critical component of patient safety, education, and...
These 14 CLAS standards are organized by themes: Culturally Competent Care (Standards 1-3), Language Access Services (Standards 4-7), and Organizational Supports for Cultural Competence (Standards 8-14). Within this framework, there are three types of standards of varying...
