Healthcare organizations have just begun becoming accustomed to the idea that readmission rates within 30 days affect reimbursement from CMS. Leaders in these organizations know that patients admitted for medical conditions such as heart failure and pneumonia who come back will...
The Agency for Healthcare Research and Quality (AHRQ) released a September 2013 report on the status of quality measures being used via health information technology (IT). The report, Health IT-Enabled Quality Measurement, surveyed stakeholders of all types, including consumers...
On September 18, the Massachusetts Nurses Association (MNA)-the union that began the "Just Ask" campaign, urging each patient to ask his or her nurses how many people they are caring for that day-kicked off a new signature campaign to put safe patient limits on the ballot for...
In 2010, the Department of Health and the National Health Service (NHS) Institute commissioned King's College in London and The King's Fund to undertake research into what matters to patients and how to measure their feedback. The result is The Patient Experience Book: A...
