Given the scale and scope of ECRI’s reach, having a patient safety issue end up on its top 10 list ensures that the issue will be seen by a lot of people—...
“One thing behavioral healthcare can do is get rid of unnecessary rules—rules that have been developed for staff convenience or organizational reasons like cost, rather than for patient comfort and care,” says Kevin Ann Huckshorn, PhD, MSN, RN, ICADC, a licensed mental health...
While the term might invoke images of restaurants, hotels, and store clerks rather than healthcare, customer service is about working with stressed, unhappy, or potentially violent customers/patients to solve their problems and de-escalate situations.
The following is part two of our interview with Maya Bizri, MD, MPH, a psychiatrist and consultation-liaison psychiatrist looking for solutions to provide support for healthcare providers working in low-resource settings or in global disaster settings. She’s worked in conflict...
Moral injury is taking a mental and emotional toll on healthcare providers everywhere, from those treating refugees from the wars in Ukraine and Sudan to those at home writing prescriptions they know their patients can’t afford.
