For years, hospitals have used root cause analysis (RCA) to identify gaps in their healthcare system that can lead to safety errors. The problem, according to some experts, is that the existing RCA process is inconsistent and often ineffective when it comes to the ultimate goal of prevention...
Briefings on Accreditation & Quality - Volume 26, Issue 9
Gratitude is one of the most powerful forces that move an organization forward. It requires little to no increase in spending, increases employee engagement, decreases workforce stress and burnout, and rewards the giver as much as the receiver.