“One thing behavioral healthcare can do is get rid of unnecessary rules—rules that have been developed for staff convenience or organizational reasons like cost, rather than for patient comfort and care,” says Kevin Ann Huckshorn, PhD, MSN, RN, ICADC, a licensed mental health...
While the term might invoke images of restaurants, hotels, and store clerks rather than healthcare, customer service is about working with stressed, unhappy, or potentially violent customers/patients to solve their problems and de-escalate situations.
Drug shortages are near a 10-year high, according to the American Society of Health-System Pharmacists (ASHP). Drug shortages can have an impact on patient care, including drug rationing, delays in care, and cancellation of treatment. Drug shortages also affect pharmacy costs in terms of labor...
More than 80% of hospitals recently surveyed by the American Hospital Association are collecting data on social determinants of health (SDOH), many through their EHR platform and health information exchanges. Yet only half of those hospitals are collecting data regularly.
Staffing is a complex decision based on the experience and clinical expertise of the nurse, care team, resources, and patient needs,” AONL said in a prepared statement. “Organizational leaders, nurse managers, and direct care nurses, not policymakers, should collaboratively align staffing with...