In healthcare facilities across the United States, x-rays and CT scans are used widely and often. Because of them, patients rarely undergo risky exploratory surgery, and countless lives are undoubtedly saved because the correct diagnosis was made with the help of the picture...
Hospitals have been working toward better patient satisfaction for years. Now, with patient experience survey results posted publicly and a new national value-based purchasing system in place, it's more important than ever to understand what positively and negatively affects a patient's time...
Hospitals have been working toward better patient satisfaction for years. Now, with patient experience survey results posted publicly and a new national value-based purchasing system in place, it's more important than ever to understand what positively and negatively affects a...
With the advent of electronic health record implementation, never-ending administrative duties, and unrelenting changes, it's no surprise that practitioners often talk about losing the joy of caregiving. In fact, many patient safety and quality conferences have begun to focus on this theme....
I was recently out to a business lunch and had an amazing server who clearly delighted in the work she was doing. When a colleague complimented her service excellence, she replied, "I think of each table as a new experience." She went on to describe her good fortune to work in an environment...
This fall, The Joint Commission Center for Transforming Healthcare will release its Targeted Solutions Tool™ addressing wrong-site surgery. The tool is part of the Center's Targeted Solutions series and is available to any organization accredited or certified by The Joint...
True or False: One of the frequently occurring patient errors has to do with caregivers selecting either the wrong patient or the wrong treatment, care, or service. This is behind the rationale prompting the NPSG requiring the use of two patient identifiers.
Many hospitals have implemented electronic medical records (EMR) or are currently doing so, and the federal government provides incentives for using this technology in a meaningful way. EMRs are a big step up, after all: Instead of a paper chart that needs to be tracked down,...
Many hospitals have implemented electronic medical records (EMR) or are currently doing so, and the federal government provides incentives for using this technology in a meaningful way. EMRs are a big step up, after all: Instead of a paper chart that needs to be tracked down,...
