While the term might invoke images of restaurants, hotels, and store clerks rather than healthcare, customer service is about working with...Read More »
Moral injury is taking a mental and emotional toll on healthcare providers everywhere, from those treating refugees from the wars in Ukraine and...Read More »
Like all tools, social media can be beneficial or harmful depending on how it’s used. And like all tools, when tools are used by the young,...Read More »
The report makes the case with hard science and research that loneliness not only impacts a patient’s mental health, but their physical health as...Read More »
The prevention of suicide and other forms of patient self-harm continues to be a focus of CMS and accrediting organizations (AO). While CMS does...Read More »
Discrimination, misinformation, and a lack of healthcare access still pose dangers to the LGBTQ+ patient population—and healthcare providers have...Read More »
