This article and checklist are a starting points on apologizing patients after an adverse event, as well as doing a root cause analysis to discover what went wrong.
In January 2009, all eyes were on the Hudson River when a plane flying out of New York’s LaGuardia Airport crash-landed in the river after...Read More »
Please read the attached PDF before delving into Survey Training Essentials Toolket (STET) files. It contains a short booklet on how to use and sort through STE tools
STET CMS: This category provides examples and tools to assist in