Leadership & Finance

Surveyors continue to focus on the monitoring of contracted services. This article and accompanying checklists shows you how to get on top of it.

An article on how to take another facility’s innovation or quality improvement project and making it work in your facility.

This article and checklist are a starting points on apologizing patients after an adverse event, as well as doing a root cause analysis to discover what went wrong.

High-reliability markers to assess checklist design and implementation

A blank Report Out Form, with rooms for your project's name, date, objectives, metrics, and analysis. 

Please read the attached PDF before delving into Survey Training Essentials Toolket (STET) files. It contains a short booklet on how to use and sort through STE tools

• STET CMS: This category provides examples and tools to assist in
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A template letter for inviting someone to your leadership team.