Think back to the last time you sought medical care. You went to a healthcare facility trusting that you would be cared for and made to feel safe. However, what if, upon arrival, the forms that you were asked to fill out made you feel discriminated against? What if you were spoken to...
Briefings on Accreditation & Quality - Volume 22, Issue 2
Are you questioning your readiness for the recently approved Joint Commission patient-provider communication standards? Although these standards don’t have a firm implementation date when they will actually be scored, they are available and surveyors will be assessing for compliance in 2011...
Briefings on Accreditation & Quality - Volume 22, Issue 2
Sometimes it takes a spark to bring about a large, important change in an organization. For St. Alexius Medical Center in Hoffman Estate, IL, changing to an improved electronic policy and procedure program started with a look at a communication breakdown.
Briefings on Accreditation & Quality - Volume 22, Issue 1
As consultants, we still see citations issued to hospitals for failure to adequately monitor clinical contracted services provided to their patients. Do you know whether you are doing a satisfactory job?
Briefings on Accreditation & Quality - Volume 22, Issue 1
Take flu shots, for instance. How do you best ensure that you reach the optimal percentage of staff? How about an attention-grabbing catchphrase? At Peninsula Regional Medical Center in Salisbury, MD, a new theme is introduced every year during flu...
Briefings on Accreditation & Quality - Volume 21, Issue 12
Did you notice a significant change in the Universal Protocol™ (UP) recently? No? We’re not surprised. Most of us missed the fact that The Joint Commission removed the UP FAQs from its website. We’ve been told that there is no intention to re-post the FAQs, relying instead on the UP rationale...