Healthcare providers often find themselves on the receiving end of verbal, emotional, or physical abuse at work. Despite making up only 10% of the workforce, healthcare workers experience 48% of nonfatal injuries due to workplace violence (WPV). While the drivers and causes of violence are...
This is part two of our interview with Jeffrey Boord, MD, MPH, chief quality and safety officer at Parkview Health in Fort Wayne, Indiana. Along with two other doctors, he spoke at the 2024 Institute for Healthcare Improvement Forum on ways to improve diabetes care models.
Effective communication is essential for ensuring patient safety and quality care. The Joint Commission reports that communication failures are among the most frequent causes of harmful medical errors. Not surprisingly, these errors can lead to poor patient outcomes such as misdiagnoses, patient...
