Apropos of nothing, on the face of it, I wanted to share with you a cautionary tale relative to the importance of accurate (and complete) communications, particularly in those perilous moments when you have a less than satisfied customer. As you might guess, I travel by air a fair amount of the...
Each hospital is required to have a formal process to evaluate whether a drug should be added to the formulary. This process should include specific criteria for evaluating each drug. What criteria is utilized in your institution?
The Centers for Medicare and Medicaid Services (CMS) announced modifications to its hospital quality measures data reporting requirements under its Inpatient Prospective Payment System (IPPS) and the Hospital Inpatient Quality Reporting Program. A number of these changes will go into effect...
The simplest, most effective patient experience strategy may be listening to the patient, directly through personal discussions and indirectly through survey data analysis. Click the link above to read more.
Those of you who’ve followed this space for a while know that my first “life” in healthcare was working in various positions in what we now call Environmental Services (used to be Housekeeping and/or Building Services where I “grew up” in healthcare). So, in the spirit of “once a housekeeper...
During an emergency, the hospital should determine the level of control that is needed for the particular event at hand. How could you control access whole maintaining essential functions?
The Joint Commission’s Laboratory Accreditation program announced earlier this month that it is developing a Patient Blood Management certification program for Joint Commission-accredited hospitals. The process of patient blood management involves bringing a patient-centered approach in the...
